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• Keep your flowers in a cool location away from sources of heat such as household appliances or radiators, direct sunlight such as windowsills, and drafts from windows or doors.

• Try not to neglect your flowers for more than 2-3 days. Be sure to take them out of the vase to change the cloudy water, and cut the stems at an angle with the sharpest scissors, shears, or knife you can find.

• Remove any foliage that will fall below the waterline of your vase. If any foliage is left below the waterline, it will firstly introduce bacteria back into your clean water and will also decompose quickly being submerged.

• Sometimes flowers will have discolored petals around the flower’s outer edge when delivered... don’t worry, these are just to protect the flowers. Remove these as they often fall from the flower into your vase water.

• If your floral masterpiece is made on floral foam, make sure it is always soaked in plenty of water.

• Flowers are incredibly thirsty and will drink the contents of a vase very quickly. Keep your eye on the water level and top this up regularly with room temperature water.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.