Terms and Conditions

These terms (as well as all documents referred to herein) specify the Terms and Conditions (the “Terms”) which will apply when an order (‘Order’) is placed from the products (the “Products”) referred to on the iPink (‘iPink’, ‘Our’, ‘us’, ‘we’) website or mobile application(s) (iPhone or Android) (the “Platforms”). Please read these terms carefully before ordering any of our Products. If you have any questions concerning these Terms, please contact us before placing any Order. If you do not agree to these Terms, then you may not use the Platforms. iPink reserves the right to modify these Terms from time to time for legal, operational commercial reasons at its sole discretion, without prior notice. You agree that each visit you make to the Platforms shall be subject to the then-current Terms and Conditions and Privacy Policy.Your continued use of the Platforms following modifications of these Terms confirms that you have read, accepted, and agreed to be bound by such modifications. If you do not accept updated Terms you must stop using the Platforms and Services provided by iPink. In the event you are a consumer, your legal rights will apply in addition to these Terms but will not replace them, unless there is a contradiction and the consumer rights are mandatory, then the consumer rights will prevail and apply. In all the countries in which we operate, and in addition to consumer rights, all laws and regulations relating to e-commerce and electronic transactions, as well as any specific laws to our industry, issued by any governmental authority, shall together with these Terms be applicable, unless a contradiction arises between these Terms and any mandatory law or regulation amongst the aforementioned laws and regulations. In such case, the mandatory law or regulation will prevail and apply. By setting up a iPink Account, you confirm your acknowledgement and acceptance of these Terms. You must be 18 or over to accept these terms and use the platforms or its related services.
These terms also apply to all merchanting channels of the company and its affiliates including, but not limited to, the internet, telephone, catalog, radio, television, mobile device, social media and participating retail stores. By accessing any of the company merchandising channels, and any areas of the service, you agree to be legally bound, and to abide, by these terms. Please be aware that these terms contain a class action waiver that waive your right to a court hearing.
Compensation and Refund Policy

Your satisfaction is our priority, with 100% Customer Satisfaction Guarantee with every flower arrangement and gift we deliver to your beloved ones! If - for any reason - you are not satisfied with the arrangement that we have delivered, we will provide a replacement as soon as possible. If you do not require a replacement, you may be eligible for a partial refund in the form of IPink credit which will be available for use for up to 12 months. You also may be offered compensation.
For any issue regarding your order, please contact IPink Customer Care Centre within 48 hours of the delivery and we will offer you multiple solutions. Our team might ask you to send a picture of the received items to better understand the issue and find the best solution for you. We guarantee your order will be delivered on time! If your order is delayed by more than 4 hours after the end of your timeslot, please contact IPink customer service and they will assist you accordingly. This policy will not be applicable for orders delayed for reasons outside of our control.
In case the recipient information provided by you was incorrect, IPink will not be held responsible for any refund and/or compensation arising from delays or deliveries to the wrong person or address. IPink shall not be responsible for the refusal of the recipient to receive a gift/arrangement.
When a bank refund is applied, such refunds will be done only through the original mode of payment of the credit or debit cards used in placing orders through the online payment gateway on IPink Platforms. We will do our best to process your refund promptly. However, when the bank is involved this cannot be controlled by IPink. Any IPink credit refunds or compensation will take up to 72 hours to show in your IPink wallet.

If an order is cancelled 24 hours before the start of the delivery slot or if the recipient is refusing the order prior to receiving the location of delivery (before delivery and preparing of the order), we will do our best to process your cancellation request which might be eligible for 100% refund.
However, the moment we receive your request, our team starts to prepare and coordinate the best quality gifts and flowers for you. It is sometimes very difficult to get cancellation requests complete, due to the fact that our network ranges throughout the country and that upon receiving your request we start preparing for your order to make sure it is delivered on time, therefore it is very difficult to stop or cancel a delivery attempt or a placed order for orders that are already under preparation.

Please Note that all edible and brand items are excluded as these are prepared more than 24 hours before the time slot.

Cancellation of order by iPink
In certain rare circumstances, iPink may have to cancel your order. In this case you will be eligible for a full bank or iPink credit refund based on iPinks discretion.
Such cases might include inability to confirm or deliver your order, recipient’s address being outside of our delivery zone, in the rare scenario where the product is not available or for any reason we are unable to process your order and we could not find you a suitable replacement after contacting you.
We will be sorry to cancel your order with no refund in cases whereby we have completely prepared your order and we are unsuccessful to reach you or the recipient in a timely manner or we have attempted to make delivery more than 3 times within 48 hours.

We understand that in some circumstances you might request your order to be rescheduled, and we will do our best to accommodate your request. In cases where your order was not prepared yet, you will be able to reschedule the order for up to a maximum of 10 days. Otherwise, you will be able to reschedule your order for not more than 48hr later so that we can guarantee that the best quality products are delivered.
Please Note that all edible and brand items areexcluded from this rescheduling option

If you are dissatisfied with our product quality and you wish to return the delivered items, please contact our customer care team through our platforms to schedule a pick-up within 48hrs of delivery.
Depending on the country in which the products were to be delivered, you will have up to 48 hours to return the product(s), iPink return policy will be in line with applicable laws of the country.
Please make sure that Items received are unopen, unworn, unused, and in the original packaging with the tags still attached. We do not currently offer exchanges; however, we do offer full refunds on eligible returns whereby the received product is damaged upon delivery.
We offer a 1-day return policy for jewelry and things that have been in contact with skin and perfume, which should be in its original, sealed condition.
After iPink receives the request and checks the quality of the product to be returned, you will receive an email confirming if your return request was approved and how long it will take to receive the refund.
*Please note that the following items are excluded from this return policy: flowers, earrings, candles, fresh produce, custom orders, and all edible items.